Free Shipping Service
Most frequent questions and answers
No worry, we back our mattress with quality 10-year limited warranty.
We are confident that this mattress will last longer than usual memory foam mattresses do. In all seriousness, if properly cared for, our mattresses will provide you with years of comfort based on rest.
Sure you will love it.
There is a 100-day return policy for our mattresses. If you are unsatisfied with it and want to ship it back. Just contact us by the email address: [email protected] We will offer the detail solution to return.
Our manual in the box mentioned clearly about return and warranty, please read it carefully before using.
Our mattress is high quality with a 10-year limited warranty.
Just visit our website and apply for after-sales service.
Here is the link: https://sweetnight.com/warranty
Please provide all the relevant information as required, After providing the required information, please click on the ‘Submit’ button.
Then your information is registered successfully.
Please no worry, we promise every purchase of mattress from our store with 10 years limited warranty.
Any questions and requests, please feel free to contact at
[email protected], we are here at any time.
Free Shipping Details
1. The products shown are available in the UK only.
2. If you don’t purchase from our Amazon shop, Orders from the remote region will be charged an extra fee by FedEx or UPS which depends on the distance from our warehouse to the destination.
3. Kindly remind that we offer the 100-day full refund policy for you to report the unsatisfied-quality product, if you would like to return the delivered or delivering product resulted from other personal reasons, the extra service fee will be charged.
4. The Sweetnight product will be shipped to your door within three to five days, depending upon the distance from our warehouse to the destination.
Special Order Statement
1.Remote Region Orders
Remote region orders will be charged an extra delivery fee by FedEx or UPS, depending upon the distance to the destination.
2.Additional Charge Situation
We encourage you to check the address details carefully before you submit the order, if you need to change the address during the delivery or delivered period, the additional service fees would be charged depending on the specific situations, as well as the return requested by mistaken order.
You have 4 methods to track your package
1. Click on the tracking number in your confirmation email
2. Visit www.sweetnight.uk. Click the “Tracking” link at the bottom of any page and input your shipping number.
1. Log in to your www.sweetnight.uk profile
2. Select the “Orders” menu
3. Select “View Order Details” for the item you’re looking for and click on the tracking number
Contact our Customer Service Executive