FAQs

Mattress FAQ

Our mattress fits all frames, such as box spring/floor, slatted base, flat platform or adjustable bed. Even you can place the mattress on the floor directly. There is no need to place box spring if using a conventional metal frame. Just unbox, expand & enjoy it!

You are gonna love our mattress regardless of your height or weight

No need to wait 72 hours to use it, you can use once you receive, open it and return to its original, plush shape.
We mentioned 72 hours just to make sure it will return its normal shape after compressed, fold & rolled up in the box.
Wishing you a wonderful sleep with our mattress.

Sorry, we are currently only selling online, but we can do it in the future. Please be assured that our quality is guaranteed and verified. Our mattress has “two-sides available to sleep” feature which makes quite comfortable. Also, there are 100-day return policy and 10-year warranty for our mattresses.

We only sell mattress. It doesn’t come with the frame.
We sell this bed, but sorry that it is not available in the UK. Our marketing has its sale plan, so once they are available, we will inform you ahead.
If you need it within these days, you can buy this kind of frame in Mathis Brothers Furniture store, West ELM also have very nice, even you could shop from Amazon.
And our gel memory foam mattress can be used on box spring, bed foundation/flame or adjust the bed, etc. Even you can place the mattress on the floor directly. Sure you will love it

No worry, our mattress has a 10-year limited warranty.
We are confident that this mattress will last longer than usual memory foam mattresses do. In all seriousness, if properly cared for, our mattresses will provide you with years of comfort based on rest.

There is a 100-day return policy for our mattresses. If you are unsatisfied with it and want to ship it back. Just contact us by the email address: support_uk@sweetnight.com. We will offer the detail solution to return.

We compress our mattresses with industrialized compressors for easy of shipping. Once the plastic package has been cut open and the mattress actual size was gained, so it is difficult even unable to be rolled without compressors.

Pillows FAQ

Our bed pillows come with a pillowcase, so you can sleep directly on it. The pillowcase is made of breathable rayon cotton, very soft and comfortable, sure you will like it.

Yes, these pillow covers are machine washable.
To protect the pillow better, we encourage our customers to hand wash the cover of this bed pillow. The stuff of foam inside is not washable. But you can take off the removable cover and allow the inner pillow to air out.

please no worry, this standard pillow is perfect for all sleeping positions, especially for side sleepers. This pillow prevents neck and back pain while enhances your posture and keeps every part of your upper body perfectly aligned, helps during tossing & turning, insomnia, migraines, lessens snoring. Just Tuck yourself in for peaceful sleep night after night. Hope this helps! If you would like recommendations or have any additional questions, please reach out to us at support_uk@sweetnight.com.
We are here to help you out.

Sorry, it is normal if there is a slight smell as it is new foam. Please put off the outer cover and allow it to air out for about 1-2 days, It is important to note that our gel memory foam is made of CertiPUR-US Certified foam without any harmful substances like formaldehyde, mercury, and other heavy metals. This Hypoallergenic pillow helps to combat allergens, pet dander, and bacteria too, offering a safe and healthy sleep surrounding for you and your loved ones.
Hope this information is helpful for you

The King size pillow dimension is 20X36 inches. They come with a pillowcase too.
We also sell these bed pillows with standard size and king size, the dimension for each of them as below:
Standard size pillow: 20×26 inches
Queen-size pillows: 20×30 inches

The bed pillows come as an overstuffed pillow. It is full enough of foam stuffing, there is no need for extra stuffing. You can take the stuffing out to your sleep preference. This pillow is good for all side sleep position, especially for someone who is side sleeper or has neck problems. Just order and enjoy it. We hope this helps!
If you would like us to look into your specific case, please contact us at support_uk@sweetnight.com,and we would be happy to see what we can do for you.

The shredded gel memory foam pillow is adjustable.You can add or remove foam stuffing to your preference for soft or firm.
As this bed pillow comes as an overstuffed pillow. It is full enough of foam stuffing. Ideal for all side sleep position, especially for someone who is side sleeper or has neck problems.
If you need more foam, please contact us at support_uk@sweetnight.com,
 and we would be happy to see what we can do for you.

There is no need to put another pillow protector as the outer pillowcase of our pillow is removable and washable. And made of breathable rayon cotton, it makes you feel soft on the skin while giving a distinguished look with unique quilted pattern design. Also, you can put another pillowcase you like

Our gel memory foam pillow comes as overstuffed, there is no need to put more foam in the pillow, but if you want to add more, please contact us at support_uk@sweetnight.com,
, we are happy to help.

Refund And Warranty FAQ

No worry, if you have to return it, you just contact us by the email address: support_uk@sweetnight.com We will offer the solution to return.

Our mattress is high quality with a 10-year limited warranty.
Just visit our website and apply for after-sales service.
Here is the link: https://sweetnight.com/warranty
Please provide all the relevant information as required, After providing the required information, please click on the ‘Submit’ button.
Then your information is registered successfully.
Please no worry, we promise every purchase of mattress from our store with 10 years limited warranty.
Any questions and requests, please feel free to contact at
support_uk@sweetnight.com, we are here at any time.

The pillows and mattress protectorshas 3 years warranty, If it is defective because of quality issue, just contact us first so that we’ll be more than happy to assist you at the earliest.
If you have any other question about Sweetnight pillow, you can contact us via support_uk@sweetnight.com

Others

Your Sweetnight goods will be shipped from our UK warehouses ,which can reach the destination within 3-5 days during weekdays.Please noted that if the order was placed during weekday, we will ship it to you on the second day. If it was placed during weekend, we will ship your order on the next Monday.And we will let you know via email once we shipped the goods,or you can check you account page for more details .

Yes, all the foam certified by CertiPUR-US.
Please no worry, all the foam made of this full-size mattress has undergone a rigorous certification by a third-party organization called CertiPUR-US. They have certified our foam without ozone depleters, carcinogens, PBDEs, heavy metals, phthalates and formaldehyde.
Constructed with individually wrapped innerspring and gel memory foam, the full mattress can offer you the ultimate support, pressure relief and heat dissipation, helps those with back pain, tossing & turning. Sure the mattress provides you with a healthy & comfortable night sleep rest!
All we do is to make sure that our valued customers could have a healthy & comfortable night sleep.